Which Chatbot Type Is Appropriate For You?

A chatbot is application software powered by artificial intelligence that interacts with humans and answers their queries. Due to its relevance in multiple business segments, chatbots are being extensively used by all kinds of businesses.

Modern chatbots are high-end artificial intelligence software created using complex algorithms and machine learning functionalities to perform various conversational tasks without real human help in runtime.

Some of the most common use for Chatbots can be in the following fields:

  1. Virtual Assistants – Businesses use chatbots for a variety of cases, such as customer service. An AI chatbot can
    1. answer user queries with ease,
    2. help users book services,
    3. get more information about a specific topic, or
    4. buy a product, etc.

Using chatbots for these routine tasks allows human agents to focus on more relevant problems resulting in more team efficiency.

  1. Predictive Intelligence – Data and information is the most valuable asset that powers the modern digital economy. However, to harness the true benefits of data, and make data-driven decisions, it needs to be transformed. Using AI chatbots and their predictive intelligence businesses can harness the true value of the available data.
  2. Process Automation – The process of collecting data from various reports and perform an analysis to determine the profitability of a particular business path can be automated using intelligent algorithms (of AI chatbots).

Types of Chatbots

Based on their integral functions and the way of working there are two types of chatbots:

ONE – AI (ARTIFICIAL INTELLIGENCE) CHATBOTS

For a chatbot to be able to do more than simply answer pre-fed questions, it has to be AI (Artificial Intelligence) powered. AI chatbots use machine learning (ML) and Natural Language Processing (NLP) to understand the context and intent of a question before formulating a response. AI chatbots also use analytics platforms and various API integrations to define the answers and so that the chatbot can provide the user with the most appropriate answer.

AI chatbots learn from every interaction with the end-users. The more they are trained and the more they interact with users, the better they become.

Benefits of Using AI Chatbots

Many people view AI Bots as a more sophisticated version of chatbots. It is assumed that AI chatbots work well for companies with a lot of data, which is not true. Although they take longer to train initially, AI chatbots save a lot of time in the long run. These chatbots can:

  • learn from information gathered
  • continuously improve as more data comes in
  • understand patterns of behavior
  • have a broader range of decision-making skills
  • can understand many languages

TWO – RULE BASED CHATBOTS

Rule-based chatbots or decision-tree bots use a series of defined rules. These rules are the basis for the types of problems the chatbot is familiar with and can deliver solutions for. Rule-based chatbots map out conversations based on given inputs, like a flowchart.

Rule-based chatbots can use very simple or complicated rules. They can’t, however, answer any questions outside of the defined rules. These chatbots do not learn through interactions. Also, they only work with the scenarios they are trained for.

Benefits of Using Rule-Based Chatbots

Rule-based chatbots:

  • are faster to train
  • integrate easily with legacy systems
  • streamline the handover to a human agent
  • are highly accountable and secure
  • can include interactive elements and media
  • are not restricted to text interactions

Which chatbot is right for your business?

Undoubtedly AI chatbots are more intelligent and capable of doing much more than their rule-based counterparts. However, for smaller companies or businesses with specific goals, rule-based chatbots can be more appropriate. If your business comes under any of these categories, a rule-based chatbot is an ideal solution for you:

  • You know the goal you’re leading people towards
  • You’re interested in using a chatbot as an FAQ resource
  • Your chatbot will funnel users to human agents
  • You don’t have a ton of example conversations to feed it

However, if you are looking forward to a more futuristic and intelligent solution for your organization to simplify your customer support needs or to take care of routine tasks with ease, an AI chatbot is what you need. The cost of implementation of an AI chatbot is no longer exorbitant.

Conclusion

Chatbots streamline interactions between people and services, enhancing customer experience. At the same time, they offer you new opportunities to improve the customer’s engagement process and operational efficiency by reducing the cost of customer service.

To be successful, a chatbot solution should be able to effectively perform both of these tasks. Human support plays a key role here: Regardless of the kind of approach and the platform, human intervention is crucial in configuring, training, and optimizing the chatbot system.

If you are ready to implement a chatbot for your business, assess your needs appropriately, identify the business functions where you are going to implement it, and then try to find out which solution will accurately serve your needs. If you need professional help in making this decision, Think AI chatbot consultants are happy to help. Get in touch with us and share your chatbot service requirements.


What Are Chatbots, And Why Are They Important?

New technologies designed to simplify human-computer interaction have recently hit the market: chatbots or virtual assistants. In banking, chatbots and virtual assistants are some of the newest technologies that are designed to simplify human-computer interaction.

What is a chatbot?

A chatbot is an artificial intelligence (AI) program that can simulate a natural language conversation (or chat) with a user via messaging apps, blogs, mobile apps, or by phone.

Why are chatbots relevant?

One of the most advanced and promising expressions of interaction between humans and machines is also described as a chatbot. However, from a technical point of view, a chatbot reflects only the natural evolution of a Natural Language Processing (NLP) question answering device. One of the most popular examples of natural language processing used in the end-use applications of different businesses is to formulate answers to questions in natural language.

What are the uses of chatbots?

What is the true intention of chatbots, then? This question does not have a single, easy answer. The field of chatbots is dynamically evolving, and we have introduced all sorts of customized solutions. The aim is simply to establish contact with the customer and answer their queries.

The following fields, however, for the sake of simplicity, are simple examples in which bots can prove themselves:

  • Sales and Marketing
  • Customer Support
  • Notifications/ Customized reminders
  • Service purchasing and ordering (e.g. food)
  • Products Consulting: suggestions based on preferences
  • Entertainment Deals

What is the importance of chatbot?

Chatbot apps streamline communications between individuals and providers, improving the experience of customers. At the same time, they give businesses new opportunities by reducing the traditional cost of customer care to strengthen the process of customer interaction and operational performance.

A chatbot solution should be able to perform both of these tasks efficiently to be functional. Human support plays a key role here: Human involvement is essential in the setup, training, and optimization of the chatbot system, regardless of the type of approach and platform.

Which application will suit your business the best?

To build a chatbot, there are numerous approaches and tools that you can use. Some chatbot technologies are more suitable than others, depending on the use case you want to answer. The combination of various AI types, such as natural language processing, machine learning, and semantic comprehension, maybe the best choice to achieve the desired results.

We will send you an overview of the key chatbot applications in upcoming blogs so that based on your particular needs and desired objectives, you can identify which one suits you the most.

Bots are a solution that gives marketers many advantages. The obvious potential to be a quicker and cheaper customer service agent is worth noticing, but also the ability to draw new customers from businesses that spend a lot of time on the web using mobile devices (this category is constantly growing).

What's more, it's much easier to finalize mobile device purchases, thanks to bottlenecks, which have a positive effect on sales growth. In its development process, bots are still a novelty whose implementation can give you a distinct advantage over the competition.

To assess your chatbot needs and get the most appropriate solution, get in touch with the expert chatbot consultants at Think AI.


How AI-powered organizations are getting ahead

77% of companies believe automation will result in better jobs. Already, we're seeing how AI can automate routine tasks, helping employees focus on the most fulfilling aspects of their jobs. Check out this infographic to learn more about how AI is changing the way we work.

Ready to see these trends reflected in your own business? At Think AI, we're excited to help you get started.

View: How AI-powered organizations are getting ahead


What is AI?

AI has the potential to shorten--or even eliminate--the gap between data generation and decision making. In fact, 69% of companies improved performance with AI beyond what existing analytic techniques were able to deliver. Companies have begun to see the value AI can bring to their customer interactions. Check out this infographic to learn more about how and why companies are turning to AI to reimagine business and customer management.


5 Ways Chatbot Services Can Help Your Small Business

Artificial Intelligence (AI) and Machine Learning (ML) is now an essential need for running a business smoothly in today’s intensely competitive world. Some of the major business verticals like marketing, recruitment, and customer services heavily rely on data analytics and business intelligence fueled by AI & ML.

Chatbots are one of the most recognizable forms of AI. According to research by Oracle titled, "Can Virtual Experiences Replace Reality?”

  • 78% of brands say they have already implemented or are planning to implement artificial intelligence and virtual reality by 2020 to better serve customers
  • 80% of sales and marketing leaders say they already use chatbot services in their CX or plan to do so by 2020

Chatbot services are extensively being used by large organizations to enhance the productivity of their customer services, sales & marketing, and recruitment divisions. However, a large number of small businesses are yet to experience the wonders possible by the implementation of chatbots. The question is, "How small businesses can use chatbots?"

In this post, we will answer this query and talk about 5 different ways chatbots services can help your small business.

Why should you consider a chatbot for your small business?

There are several benefits of using chatbots for small businesses. We will talk about those benefits in the latter part of this post. Let’s get some facts:

A Gartner survey says, "46% of SMBs (surveyed in the study) were currently using or planning to use a chatbot within the next two years." The study also found out that another 21% of the surveyed SMBs were evaluating chatbots for use.

Therefore, it’s the right time for small businesses to start using chatbots services. Here are the 5 ways chatbots can help small and medium-sized businesses:

One – Customer Support

We are living in a world that is more focused on self-service. Be it getting a burger at a nearby McDonalds, getting an UBER, or ordering food, modern customers prefer the self-service model. They prefer tapping their fingers rather than dialing a number.

In Q3 of 2015, the top four messaging apps surpassed the top four social networks in the total number of active users.

This explains why your business needs to be on chats. Here AI-powered chatbots come to your rescue. A chatbot service for your small business can do the following for you:

  • Chatbots can be an interactive version of your FAQ page.
  • A chatbot can be a replacement of your customer support executive for answering the most common queries asked by your customers. For out of context (or a very specific) query they can redirect it to your support team.
  • Chatbots never sleep or take a holiday. Therefore, the implementation of chatbot service for your small business allows you to offer customer service 24/7.
  • Chatbots answer the queries instantly so your customer doesn’t need to wait in a queue. They will get an instant response to queries.
  • Customer service Chatbots can reduce human error and customer issues can be resolved quickly compared to traditional customer service systems.

Two – Sales & Marketing

"As research from InsideSales.com and the Harvard Business Review shows, even if you wait just five minutes to respond after a lead first reaches out, there’s a 10x decrease in your odds of actually getting in touch with that lead. After 10 minutes, there’s a 400% decrease in your odds of qualifying that lead."

With help of automated chatbot services, you can reduce the response time helping you convert more leads into sales.

Three – Increase Business Productivity

Running a small business and growing it with a limited number of employees is a challenge. Chatbots helps in increasing efficiency and overall productivity for a small business. Adding an AI-powered chatbot service can do the following for you:

  • Chatbots can automate low-value tasks focusing on those that add value to the company.
  • Chatbots can drastically reduce the volume of calls and emails within your organization saving a lot of productive man-hours.

 Four – Reduce Operating Cost

We already discussed above how chatbots increase the productivity of a small business. A custom chatbot can help reduce overhead costs by automating various business processes. Chatbots never sleep, take a holiday or go on coffee breaks therefore your business never loses productive hours.

Five – Collect Business Intelligence

AI chatbots are intelligent and predictive. They can remember the last conversation with a customer that helps in better responding to customer queries. They provide valuable insights related to customers. Besides, they constantly learn from interactions helping them become more effective with every conversation. Chatbots are designed to interact with the customers and ask predefined questions that will be then analyzed to understand their preferences, likes, and dislikes. On that basis, organizations can plan their personalized services and product specifications for the targeted audience.

Conclusion

Chatbot Services are a great value addition for any small business. The aforementioned benefits are enough to explain why as a small business owner you need to act fast and implement a custom chatbot for your business. In case, if you are not sure what to do and how to decide on what kind of chatbot service is ideal for your needs, get in touch with one of our chatbot consultants and leave the rest on us.


Migrating to SharePoint Online? What will be your first step?

In our previous post "SharePoint 2010 End Of Life – What Does It Mean To You", we discussed the migration options available to you from your current on-premise SharePoint 2010 version. So, you must have decided on your migration options by now. You might be performing the migration process from SharePoint on-premise to SharePoint online yourself. Another option is to hire SharePoint migration consultants to do this for you.  

In this post, we are discussing the very first step in the process of migrating to SharePoint online. In case if you are performing the migration yourself, it will give you a head start of the process. If you are hiring a SharePoint consultant, it will help you identify the best SharePoint migration company. 

1. Pre-Migration Preparation - The first step in your SharePoint migration planning includes multiple sub-steps. There are several preparations you must do pre-migration.

  • The migration can be completed either in a phased manner or all at once depending upon the size and complexity of your current SharePoint environment. 
  • Regardless of the manner (phased or all at once) you opt for migrating to SharePoint online, the most important aspect of preparation would be creating a full inventory of your current SharePoint environment. It will help you ensure nothing is left behindIt will also allow you to identify your SharePoint migration budget, resources required to perform the migration, and the duration to finish the migration process. 

2. Selecting The Right Migration Tool 

There are several tools available for migration. Each of them promises to help you with the SharePoint migration process. Microsoft has also released the SharePoint Migration Assessment Tool (SMAT)Selecting the right tool for SharePoint online migration is important. Therefore, carefully identify all the advantages and limitations of the tools you are going to use. 

3. Opportunity To Data Cleanup 

  • It’s easy to become overwhelmed by the amount of data and not give it the attention it deserves. However, a successful migration requires that each piece of data be reviewed thoroughly. The decision to migrate or upgrade to SharePoint Online is a good opportunity to enhance the effectiveness and increase the productivity of your organization by being more organized.  
  • Once you create a full inventory of your current SharePoint environment, you will be able to identify the data redundancy and can decide what to keep and what to get rid of. This step of the migration plan is a good time to organize your documents, decide on the tags you’re going to use to categorize them, remove any duplicate copies of files that are on your current system, and determine some governance around your new system. 

The first step of preparation is very important for the whole SharePoint migration process. Carefully done preparation will ensure a quick and smooth migration to SharePoint online 

Feel free to share the problems you encounter during the process of assessment in the comments. Our SharePoint Migration experts will be happy to solve the problems or answer any of your related queries. 


End of Support - SharePoint 2010 - What Next?

There’s a lot of buzz in Microsoft community about the SharePoint 2010 end of life. Organizations who are still using SharePoint 2010 are worried about what will happen to them. Some organizations with next-gen thinking have already migrated to the next best versions and most of the rest are planning to migrate. And the rest are left wondering what to do? What will happen after October 13, 2020? 

This blog answers some of the most popular queries related to SharePoint 2010 end of life.

WHAT WILL HAPPEN AFTER OCTOBER 13, 2020?

SharePoint 2010 is not going anywhere. The platform will still exist and any systems that is already in place at your organization will keep functioning the way it is. However, Microsoft has decided to end the extended support, that means end of security patches or bug fixes or other kinds of support from Microsoft. 

What does it mean for you? 

In simple words, your existing SharePoint 2010 implementation will become critically vulnerable without the security patches or bug fixes and other support from Microsoft. The cost of protecting legacy system will increase. 

WHAT TO DO NEXT? 

No problems come without an accurate solution. In this case, you have two options: 

  1. Upgrade to higher version of on-premise solution 
  1. Move to cloud 

Migrate THigher SharePoint On-Premise Version

The default solution that comes in mind is to opt for the higher SharePoint on-premise version. The available options are: 

  • SharePoint 2013 
  • SharePoint 2016 
  • SharePoint 2019 

The Migration Process 

The process of migrating to an upgraded/ higher version of SharePoint looks like an obvious choice. But it comes with its own share of complexities. Upgrading a working SharePoint implementation is a tiresome process involving several manual processes, human errors, and possible data losses. 

In addition, there are additional costs involved in upgrading your hardware. Since, upgraded SharePoint version might nor run on your old hardware. You also need to train your team to use the new system. 

If these issues are not too much for you, consider this. All the on-premise SharePoint versions have End of Life dates. For SharePoint 2013, the date of end of support is April 11, 2023 and for SharePoint 2016, its July 14, 2026. That means, a day will come when you will again have to plan to upgrade. 

So, what’s the solution. The solution is moving to the cloud. On-premise systems are becoming a thing of past. They require higher implementation and maintenance cost and are not so flexible and scalable considering future organizational needs. 

Move To Cloud 

There are two options available if you plan to move to the cloud. Depending upon your requirements, you can opt to: 

  • Cloud based SharePoint Online migration, or 
  • A hybrid solution (SharePoint Server + SharePoint Online) 

The decision to select the best cloud option can be done based on several factors like cost and flexibility. 

Microsoft provides a SharePoint migration tool to make the process of migration to cloud easier for the organizations. However, it is always advisable to consult with Microsoft cloud solution experts to ensure a smooth SharePoint migration. 


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Think AI is pleased to announce that we are now part of the inner circle.

Please click here to visit Microsoft's AI Partners listings - https://aipartner.microsoft.com/directory#!/partners/737?q=think%20ai

 


Think AI Webinar on Microsoft Teams Overview

https://youtu.be/wzlGtBXrfaI

In this webinar, Think AI showcases an overview of Microsoft Team and addresses common video conferencing challenges, including:

  • Introduction to Microsoft Teams
  • Setup & Customize Your Team
  • Collaborate in Teams & Channels
  • Work with Posts and Messages
  • Upload & Find Files
  • Collaborate on Files at the Same Time
  • Start Chats & Calls
  • Video Conferencing
  • Manage Meetings
  • Set up and attend live events
  • Explore additional apps & tools

If you have any questions about the tips presented on this webinar or about Microsoft Teams in general, call us at 949-352-4765 or email us at info@thinkaicorp.com and we'll be happy to get them answered for you.

#productivity #collaboration #teams #microsoft #remotework


OneDrive vs SharePoint vs Teams - Where to Store Files

In Office 365, there are multiple options for storing files, like personal OneDrive, also called OneDrive, OneDrive for Business, SharePoint, and Teams. Check below for the differences between these 4 options.

https://www.youtube.com/watch?v=kL0tq7vSMww

  1. Microsoft OneDrive: Microsoft OverDrive: If you are working in a corporate environment, this is not the ideal storage option. OneDrive is intended specifically for your home PC and your personal files. Some companies will allow the use of OneDrive in the office, and while that does not cause any harm, it is best to think about OneDrive for your personal files, such as your photos, family documents, or personal documents which you don’t want to share with others, especially in a business setting.
  2. Microsoft SharePoint: SharePoint is an enterprise tool made for securely sharing files within departments and teams, and across different departments. If you will need to share your file at any point, think SharePoint. In addition to the easy sharing capabilities, there is a sync button in SharePoint which will sync the files to your OneDrive for Business. It is always recommended to use OneDrive for Business whenever you need to synchronize SharePoint files to your local device.
  3. Microsoft OneDrive for Business: This can be used to store document such as a report you are not sharing with your team, or across multiple teams. You can store OneDrive for business files intended for individual use, up to one terabyte per person. Note that SharePoint limits are decided by your company’s tenant limit, however, OneDrive for business has a one terabyte per person limit by default.
  4. Microsoft Teams: Teams is immensely powerful as it allows you to chat with your team, hold meeting calls, collaborate, and co-author documents, all in one place. You can easily include files in ongoing conversations, and even tag the file for co-authoring. Teams is ideal to use for the more cohesive, quick online collaboration and is highly recommended.

Reach out to Manish directly at manish.bhardia@thinkaicorp.com if you have any questions, to learn more about any of these technologies and how to implement them effectively in your organization.

#sharepoint #intranet #productivity #collaboration #teams #onedrive #onedriveforbusiness