4 Reasons To Choose SharePoint As Intranet Collaboration Tool

Great things in business are never done by one person. They’re done by a team of people.”

For the success of every business, collaboration is the cornerstone. Simply when people collaborate for a common motive, they share new ideas and collectively drive to attain a common objective.

A collaboration tool can be as easy as a whiteboard or as complicated as a document management portal or a web-based intranet.

What Is The Need For Collaboration Tools?

Collaboration tools have become important due to the change in work culture. Nowadays, to have teams where members are working in different parts of a country, even in different time zone is quite common. Teams can communicate, have meetings, discussions, share calendars, and stay updated on their work progress using a collaboration tool.

Advantages of SharePoint Collaboration Tools

For team communication and collaboration, SharePoint-based intranets are industry standards. It provides easy collaboration, secure document management, and mobility.

  1. Comprehensive Collaboration

SharePoint Intranet built on Microsoft 365 makes it possible for a business to host emails (using Outlook 365), store documents on shared drives (Using SharePoint and One Drive), track projects (using MS Projects), and manage schedules (using Planner) everything at a centralized place.

On top of it, the immense customization and scalability possibilities in SharePoint are unmatched. SharePoint-based Intranet helps create new departments and add newly hired employees (based on the organization’s hierarchy).

  1. Cloud Security

Data security is one of the most important benefits. In addition to easy accessibility and sharing ability, an organization also needs its data to be secure. With the help of the SharePoint security tool, an organization’s data is secure at multiple levels.

  1. Organized Approach

One of the key advantages of SharePoint Intranet is its organized approach to document management. Department-level document libraries coupled with nested folder structure make it easy to store, organize and share thousands of documents. To make it easy to search and filter, you can tag documents and folders under various categories, sub-categories, and keywords.

Another key advantage of SharePoint as a collaboration tool is versioning and sharing capabilities. You can create newer versions of documents as you make changes and move ahead. The latest version will also show up in the list, but if needed previous versions can be restored quickly using the edit history.

  1. Mobility

The most important feature of the collaboration tool is mobility. In modern remote work and flexible shift structure, employees may need to access their project site or document from anywhere in the world. Therefore, mobility is crucial in this dynamic workspace structure.

SharePoint Intranet truly serves the need for mobility. Your organization’s data is available anytime, anywhere, and on any device.

If you are willing to migrate to a more efficient work environment supercharged with SharePoint collaboration capability, visit www.thinkaicorp.com and start now.


Think AI provides a Custom Microsoft SharePoint Solution to a non-profit organization in Southern California

Client Success Story – Document Management Using Custom SharePoint Solution

Think AI was hired by local non-profit in Southern California to develop a custom application in Microsoft SharePoint to manage, search, split and maintain scanned large PDF files received by the organization on a regular basis. Think AI’s goal for this project was to deliver a cloud-based service to it’s client to help with document management.

Think AI’s customized configuration of Microsoft’s SharePoint technology would help the non-profit organization in managing its content seamlessly using the Internet. Removing the limitations of a physical office location, saving time, and boosting company productivity were some of the challenges that Think AI had willingly undertaken through this project.

Read the Full Client Success Story Here


Customer Spotlight - Scott Ellis, Alexander's Mobility Services

Scott Was Concerned About Using an Outsourced Team

Scott Ellis, Corp VP of Technology at Alexander Mobility Services and Think AI client wasn’t sure having an outsourced team could work for his company.  In our latest customer spotlight, we’re highlighting a conversation between Manish Bhardia, President at Think AI and Scott to learn about what they were looking for in a technology provider and how Think AI delivered for them!

“We’re always looking to be better on the technology.” – Scott Ellis


4 Ways Chatbots Are Impacting Healthcare Services

The possibilities for chatbots to grow are relatively high when talking about the healthcare industry. Although the rate of adoption is not yet generalized, the number of chatbots in the healthcare industry is rising. Implementation of these AI-powered chatbots directly impacts both the entities (service providers and patients).

Chatbots have immense potential in the healthcare sector for efficient implementation. Here are four ways in which chatbots affect health care services:

One - Reducing Workload Of Healthcare Professionals

With the increasing use of technology in the healthcare industry, a majority of everyday tasks are automated. Still, initial patient interaction and several routine tasks are being managed in-person by healthcare professionals by establishing direct contact with the patients. Using healthcare chatbots, most of these manual interactions can be automated. It will not just reduce the chances of human errors but also save a lot of time for healthcare professionals.

Some of the activities that healthcare chatbots can perform on behalf of healthcare professionals are:

  • Recording medical notes (patient’s medical history),
  • Planning Appointments and hospital visits,
  • Providing detailed information on prescribed drugs.

Two – Improving Patient Engagement and Lead Generation

Implementation of chatbots in the healthcare industry helps improve patient engagement and boosts leads generation activities too. Using chatbots, healthcare service providers can send periodic reminders to the patients about their next visit, educate them about crucial milestones in their treatment journey, or simply asking patients for their feedback on the treatments offered.

Chatbots can also automate patient review management and increase the online ratings of healthcare service providers by asking patients for writing reviews on Google, Yelp, or Facebook. Better ratings on online review platforms directly impact the conversions from online mediums.

Three – Saving Patient’s Time, Money, and Efforts While Getting Treatments

Chatbot assistants can be helpful for patients in the following ways:

  • Timetable follow-ups,
  • Provide medication with daily reminders,
  • Ease the documentation of symptoms,
  • Payment-processing speed’s increase,
  • Answer questions related to wellness.

By actively involving them and their loved ones in their care, such apps improve patient involvement. In doing so, the patient's confusion about their therapy decreases, which can decrease dissatisfaction and improve overall satisfaction.

Four - For patients to reveal personal details, they give a bias-free room.

AI chatbots, like therapy bots, allow users to chat about their well-being. Although they do not substitute face-to-face empathy for these bots, they can:

  • Answer questions 24/7 without getting frustrated, tirelessly in a soothing, cheerful tone,
  • Providing a sense of anonymity for patients, encouraging them to open up about their health,
  • Talk to all patients subjectively and consistently without prejudices or personal issues influencing their results.

To conclude:

Given the future use and cost-effectiveness of the technology in the healthcare sector, the healthcare industry will continue to advance and hone this new technology. In the future, a vast improvement in their ability to imitate people in actions and services is forecast, given the humanism of current chatbots.


4 Reasons Why You Should Use Chatbots For Customer Service

Chatbots are intelligent programs powered by artificial intelligence and machine learning capabilities. Chatbots are an integral part of the customer service industry due to their relevance in the automation of customer care. Almost every industry entity is using some or other type of chatbots to provide support to their customers.

There are several benefits of using chatbots for customer support. If you are a business owner, and still not using chatbots to handle customer service and support, here are four primary reasons to start using chatbots for your business:

Instant Response
Customer service chatbots provide instant responses to customer queries. They don’t have to wait in a long queue and wait for several minutes for an agent. Till the time an agent is not available to attend to the customer queries, the chatbot can collect basic information, ask for the nature of their queries, and respond to them using pre-defined answers. The chatbot can also redirect customers to the correct department if they need to interact with a human agent.

Self-Service Ability
There are several tasks/ customer queries where your customers don’t need to interact with a real agent. An intelligent chatbot can provide the self-service ability to your customers and help them get quick answers to their queries and perform routine tasks without letting them wait in queue for a human service agent to be available to attend them.

24/7 Availability
Having a 24/7 ready support team is an expensive affair. Therefore, several businesses limit their support hours. However, customer problems may not arise based on the support hours, they might face a problem or have a query any time of the day (or night), or during the holiday. Implementation of AI chatbots in customer service makes your company’s support available for customers round the clock without burning a hole in your company’s budget.

Cost-Effectiveness
Chatbots directly help in reducing the cost incurred on a customer support team. By automating various routine tasks and being available round the clock to answer customer queries, chatbots reduce the need for more support people. In addition to this, chatbots also help in increasing the efficiency of the existing support team by reducing their workload and performing repetitive tasks.

These four benefits of using chatbots enhance the quality of your customer service and increase customer satisfaction and loyalty. So, if you have still not adopted the chatbots for your business, this is the right time for you.

Get in touch with our chatbot services expert and discuss your requirements. Think AI consultants will help you find the best business chatbot.


The Importance of Chatbots In Customer Services

Like never before, chatbot services are revolutionizing the customer interaction space. Yes, patience is a virtue, but not all of us are blessed with it. Imagine having to wait several hours, on a seemingly unending queue, before speaking to a customer care representative. The behavioral dynamics of humans have been metered, and inferences show that technological advances are the cause.

As our patience wanes, businesses are in search of quick solutions to speed up processes. And they have every reason to do so. For instance, most customers expect their queries to be answered within an hour. Assuming that the business receives fifty of such questions every minute, it is humanly impossible to give quick replies to everyone, except, of course, if there was a medium that could grant instant gratification like chatbots.

Facebook’s acquisition of Ozlo, an AI startup, in 2017, redefined business trends automatically. What was seen, after the transaction, was a fast-paced Facebook where users enjoyed speedy and smoother interaction with brands on the platform. Similarly, Google followed suit by recruiting a chatbot services startup in San Francisco to become part of the growing community of AI adopters. If trends are to be believed, Google and Facebook’s acquisitions will influence more businesses to adopt customer service AI chatbots in the future, bringing investment predictions to approximately $1.23 billion in the next five years.

Why You Need Chatbot Services

To provide you with fast answers in nanoseconds, chatbots are programmed to sift chunks of data. Therefore, for routine jobs that require basic tasks and questions, they are perfect. Consequently, the game-changer is the unique opportunity to be in an ongoing process of work and to support companies from quality and productivity. Chatbots, for example, reduce duplication in a customer engagement network without pleading for a raise.

In the meantime, if your company already spends enormous resources on customer support, acquiring AI chatbots or chatbots for customer service will minimize operating costs, boost sales funnels, and promote smooth customer engagement. Chatbots can enhance response times, enhance customer service, automate online transactions, and provide better communication more specifically.

The big picture, indeed, is that a new period of successful customer support will be ushered in by chatbot overlords.

Maybe you're wondering how more successful business practices could be launched by a few AI chatbots. This is how:

  1. Better contact with customers

Will you like to get to know your customers better? The common challenge of delivering spotless customer care service is faced by many organizations. Enter chatbots, automated customer support. To create a personalized experience for them, think of a system that pools data about an individual customer, especially their preferences. As such, to plan your customer service, you can use these comprehensive observations and studies. Chatbots for customer service are critically designed to reduce talk time and have quicker solutions. Additionally, organizations have increased customer experience with these approaches over the years. You have no desire to be left out.

  1. Round-the clock assistance for customers

It's probably time you embraced chatbots if your company still uses outdated conventional messaging channels such as phone calls, emails, or live chats. Customers nowadays expect immediate responses from firms, and conventional instruments are losing their appeal. Even during off-business hours, as questions pile up in large numbers, no one wants to wait many hours until they are attended to, and the workers enjoy a well-deserved break. Still, nobody cares. Some clients are quick to discredit a 'slow' brand, prompting them to look for 'more effective' rivals. And a lack of AI chatbots is the contrast between your brand and the competitors.

They are available 24/7 and are capable of instant answers because chatbots do not sleep. Chatbots will provide helpful responses, regardless of how mundane the message is, thereby raising the chances of turning first-time visitors into active clients.

  1. Everybody likes saving money

A shortcut to saving over 30 percent in customer service operations is the use of chatbots in your business process.

Chatbots are capable of answering and reducing response time to routine questions. A report by IBM indicates that 85% of consumer transactions now continue without human intervention since 2020. It is a win-win scenario to implement chatbots, reducing the expenses while benefiting from customer loyalty.

  1. The correct agent gets the correct message

Automated chat systems allow human agents to enter into discussions and propose solutions. But chatbots are capable of doing even more! AI chatbots can designate the right department for relevant messages because they understand conversation contexts. For instance, hoteliers can more effectively handle booking-related queries as the chatbot transfers them to the reservation team. Customers are both satisfied and willing to return for more business, as an inherently efficient method.

  1. Getting rid of the obstacles to language

Friction in communication is one of the greatest issues in customer interaction. From time to time, employees and clients experience communication gaps, and as it is impossible to have an all-knowing staff, chatbots will suffice. Implement a chatbot in your communication system instead of risking the loss of a possible client. By virtue, chatbots run on NLP (natural language processing) standards that allow them to easily understand different tones and languages.

Customer service chatbot stores different words and phrases related to customer problems during an active conversation with guests, which makes it easy to develop and increase the existing knowledge base. Eventually, to deliver selfless and precise customer service, chatbots tap into their vast knowledge stream. The self-learning feature of bots is powered by artificial intelligence and machine learning, making them capable of rough responses to queries for which they have not received training.

  1. Numbers Do Not Lie

A detailed study by SurveyMonkey shows that, statistically, chatbots are winning. Gartner reported that since 2020, company owners and CEOs control 85% of their business without human intervention. It also implies that clients, in the absence of the human factor, can also control their relationship. In the same 2020 study, Oracle says that 80% of organizations have incorporated or integrated artificial intelligence into their activities. As more mainstream corporations tap into the current potential of the chatbot, the figures would then skyrocket.


5 Ways SharePoint Intranet Can Enhance Your Organization's Productivity

It sounds like a challenge to improve productivity via a SharePoint Intranet, particularly during this new age of social distancing that has forced us to work remotely. Improving efficiency and promoting the retention of workers is essential to business growth for most enterprises and organizations around the world.

It is important to find new or effective methods to increase efficiency for a company/organization to be competitive in the long term, while also reducing stress and pressure on employees. Consequently, the best way to accomplish goals, be efficient and be a happy place to work where productivity levels and satisfaction are constantly on the rise is a modern workplace combined with a remote work strategy.

SharePoint is the most popular basic intranet technology in the world. This is consistently expressed in different studies of the digital workplace and the intranet. You can be sure, for this reason, that investing in a SharePoint Intranet means that efficiency will increase. The five ways the SharePoint intranet increases the effectiveness of your company are below.

  1. Ecosystem from Office 365

SharePoint is an important part of the Office 365 suite and there are many inbuilt features and functionalities in this ecosystem. OneDrive, Microsoft Teams, Planner, Skype for business, Yammer, Delve, and many more are some of the great tools. It offers enormous opportunities within the intranet to optimize business processes (using Power Automate) and reporting (using Power BI). It also offers improved potential possibilities to incorporate into SharePoint Online with Microsoft automation and AI capabilities. You will create a better digital workplace experience through the strong relationship of the Office 365 suite of software with your intranet.

  1. Targeting content and customization

sharepoint-intranet-content-targetingPersonalization features play a crucial role when it comes to the intranet. You can configure your digital workplace and leverage simple integration of Active Directory profiles by using SharePoint as an intranet. With a modern intranet, by division, place, functions, or seniority level, you can target the content into various classes. This implies that it is possible to bring different personalized content targeting the individual workers together. In addition, the SharePoint intranet enables users to subscribe to several topics of interest.

  1. Excellent handling of documents

sharepoint-intranet-document-handling

The compilation, storage, and dissemination of information and records depend on the majority of organizational performance. Some of SharePoint services’ key features are comprehensive document and library capabilities that help organizations achieve state-of-the-art information management, collaboration, and more. To provide easy access to information, the SharePoint libraries can easily be incorporated into your intranet. Not only are the capabilities limited to recording the lifecycle, but it goes far further. You get all in one spot, from version history to check-in/check-out, to smooth integration with Microsoft Office Suite. Without getting into the hassles of email trails, you can conveniently edit and co-author your papers.

  1. Highly scalable and robust

sharepoint-intranet

When it comes to the SharePoint platform's versatility and adaptability, the sky is the limit. With a variety of capabilities, including content management, teamwork, internal communication, employee engagement, business search, and more, you can easily create your unique digital workplace solution. The company targets never stay the same and neither do SharePoint's features. To offer a finely built intranet, Microsoft invests heavily in SharePoint's latest features and updates. You do not need to invest extra time, effort, and budget on creating your personalized intranet solution with the SharePoint intranet.

  1. Social features and collaboration

sharepoint-intranet-social-features

SharePoint is no longer a rigid and static network that can only be used locally. With the evolution of Yammer, "Follow" features, Office 365 tools, SharePoint has become an immersive social framework with a multitude of collaboration and social features. It can be consciously used to involve workers and provide them with a more enjoyable experience with social dimensions attached to it. SharePoint Intranet does not act as a social networking tool, but it offers features such as personal profile, interests, specifics of the job function, team, etc. It helps you to search for individuals inside the company, to better understand the audience, and to enhance the communication channel. In addition, the crown of its flagship collaboration instrument has now been taken over by Microsoft Teams and has become the heart of the intranet experience.


Impact of Power BI on Business Intelligence

Revolutionary Impact Of Power BI On Business Intelligence

With a quick and fast business intelligence platform for powerful data visualization, the Power BI, the Business Intelligence environment has been simplified. This Microsoft Business Analytics service brings together raw data from different sources, such as a simple spreadsheet on a desktop to a cloud-based data. Easy, quick, scalable, and enterprise-grade, due to its simplicity and minimal training, it can be used by non-technical individuals to visually analyze and share data. And this makes it ready for detailed modeling, real-time analytics, and custom development. In this post, we are discussing the revolutionary impact of Power BI on business intelligence.

Impact of Power BI on Business Intelligence

Therefore it comes as no surprise that in the past 6 years, Power BI has been top of Gartner's magic quadrant leadership list year after year.

Let's take a closer look at Power BI, what it is made of:

This Business Analytics service consists of a Power BI Desktop, a Windows desktop application, an online SaaS software service named the Power BI service, and mobile Power BI applications for Windows, iOS, and powerful Data Visualization Android devices.

The three components, Power BI Desktop, the service, and mobile apps, are designed to enable individuals to produce and exchange business insights for better decision-making. And the fourth element is there too. It's called the Power BI Server. It helps you to publish Power BI reports after they have been generated on Power BI Desktop to an on-site report server.

Power BI's core features include:

  • Support for hybrid deployment, which enables the business intelligence tool to link to multiple data sources and allows analytics to be automatically applied to information through the Quick Insights feature by creating data subsets.
  • Power Query, that enables data to be incorporated and transformed into the Power BI web service. For improved data visualization, this information can be shared through several users and models.
  • The common data model-This makes the use of extensible building of databases (schemas).
  • Data visualization software can adjust the appearance of the customization function and can also import new tools into the platform.
  • Via the APIs, the Power BI dashboard can be incorporated into other software products.
  • Complex data models-You can use the modeling view to break them into different diagrams. As per requirement, common properties can be set, viewed, and modified.
  • The Cortana integration, which enables users to ask for data orally using natural language, is a popular feature on mobile devices. It's a Microsoft robotic assistant.

Doesn't it sound like a winner?

But what's in it for you with Power BI?

The business intelligence tool, as a whole, incredibly lets you link different data sources, clean it up and convert it into a simple data visualization data model (graphs, maps, etc and share it with other users within your company.

Its benefits include:

  • Fair costs for accessing the Power BI dashboard make your investment worthy of this Data Visualization tool.
  • Quick learning if you are familiar with the Power Pivot and Power Query in Excel.
  • Since this Business Intelligence tool is operated by Microsoft, in terms of tips and exercises, there is always assistance at hand for you to learn from and network with other clients.
  • Simple and easy data sharing across all platforms such as Windows, Android, and IOS.

But how you use each aspect of Power BI at a given point in time can depend on what your position is within a team or a project. You might be using the Power BI service, for instance. But inside your organization, a business report maker that does a lot of number crunching might use Power BI Desktop extensively to produce reports, then publish those reports to the Power BI service, where you can access them. Similarly, in sales, another partner can involve the use of the Power BI phone app to track sales quota progress and fill in new sales lead information. In order to drive data into databases or to embed dashboards and reports into their custom applications, developers also use Power BI APIs.

And all of this in 2 easy steps to make life a lot easier for you.

For great data visualization, this is how Power BI works:

  • In Power BI Desktop, the business intelligence platform links to data sources and creates reports.
  • Reports are released from the Power BI Desktop to the Power BI service and exchanged for accessing and drawing insights with end-users on the service and mobile devices.

However, if we let you off without showing you the full picture, it would be unreasonable. There are a few down slides to the Power BI.

  • The data model developer needs to define the protection permissions, otherwise, it will be applied to all PowerBI.com data users.
  • Only a personal dashboard can be developed by the user and not a device dashboard.
  • While it is possible to construct multiple datasets, the limit per dataset is 1 GB and the maximum number of records that can be generated on PowerBI.com is 100,000.
  • Reports and dashboards can be shared only by users of the same email domains.

Conclusion
But despite the above, Power BI is a strong tool for business intelligence and is here to stay in the Data Visualization environment. In the world of Business Intelligence, it is due to the impact of Power BI, we can seamlessly link to hundreds of data sources and infuse life into our data through dashboards and reports insight.


Advantages of Microsoft Power BI

Advantages of Microsoft Power BI You Must Know About

Power BI is a business analytical solution based on the cloud, which is used to analyze data from a wide variety of data sources. While also being user-friendly, it is easy to use. The gained insights can be shared across an organization and can be rooted in the app or website of the organization. Through Power BI, with reports and analytics, you can be creative as well as productive.  In this post, we are going to talk about 15 crucial advantages of Microsoft Power BI.

Advantages of Microsoft Power BIYou can mash up data according to your needs with Power BI, as it has a very powerful mashup engine. You can model the data, add measured or calculated columns, or create a star schema on your own with the In-Memory super quick engine in Power BI. You can also visualize information and configure it to tell a story behind the data with the help of data visualization elements, and work with data sources focused on Azure/cloud and On-Premises. With Power BI, you can do more than what you can't do so easily with other products.

Some of the valued competencies of the Microsoft Power BI tool are described below:

  1. Integrates seamlessly with existing applications: As Power BI easily integrates with the current business environment, you can easily implement analytics and reporting capabilities.
  2. Enables personalized dashboards: It is possible to configure the information dashboard according to an enterprise's needs. The dashboards and BI reports can easily be incorporated in the framework to provide a unified user experience.
  3. No constraints of memory or speed: There are no memory or speed constraints to ensure that the data can be easily retrieved and analyzed while transferring an existing BI system to a powerful cloud environment with Power BI embedded.
  4. Reports can be published securely: You can configure automatic data refresh and publish reports securely with the tool available in Power BI, enabling users to rely on the latest details.
  5. No need of specialized technical support: There is no need for specialized technical support, as agile investigation and analysis is supported by Power BI. It encourages the use of intuitive tools for graphic designers and a natural language interface.
  6. Balanced between simplicity and efficiency: The DAX scripting language and technology for in-memory analysis shows that there is a balance between simplicity and efficiency.
  7. Business intelligence is extracted rapidly: Convert the business knowledge into rich visuals, thereby extracting business intelligence for better decision-making.
  8. Advanced data services are supported: Advanced cloud services like Bot Platform or Cortana can be incorporated with the Microsoft Power BI consulting tool.
  9. Data can be accessed easily by you: Power BI integrates with non-Microsoft solutions along with Microsoft technologies such as SharePoint document or SQL databases. Power BI connects to about 60 prominent software solutions already used by organizations and provides a centralized, easy-to-digest dashboard. To name a few: Spark, Hadoop, SAP, Salesforce, Google Analytics, etc.
  10. Implementation is easy: In order to implement Power BI, the requirement for engineering or IT resources is smaller. There are sometimes instances where no engineering is needed at all. Managers build and plug an API key into the programme.
  11. Minimal costs and quick turnarounds: Companies can make informed decisions on the rising and underperforming market by analyzing recent data. In addition, organizations should internally carry out research so that money can be saved.
  12. Constant innovation: Power BI products are modified every month with new functions and features.
  13. You can view Power BI Reports through various platforms and devices: From your mobile device as well as a laptop, you can access your Power BI reports as long as you have an internet connection. For iOS, Android and Windows users, native apps are made available.
  14. Drag-and-drop feature is present: The drag-and-drop functionality allows you to build your own ad hoc reports, which is a very simple operation.
  15. Online Power BI community is growing: Over 20,000 organizations use Power BI and have over 5 million subscribers. Over the past few years, the online community has expanded immensely, where individuals share their ideas about creating dashboards.

Conclusion:
The ever-growing set of tools contained in Power BI has the ability, through dashboard-style reports, to provide true, convincing, and actionable data insights. The advantages of Microsoft Power BI enable you and your organizations to boost your business intelligence. Through this, you now have a good picture of Power BI's multiple working methods, which will help you do the same.


Which Chatbot Type Is Appropriate For You?

A chatbot is application software powered by artificial intelligence that interacts with humans and answers their queries. Due to its relevance in multiple business segments, chatbots are being extensively used by all kinds of businesses.

Modern chatbots are high-end artificial intelligence software created using complex algorithms and machine learning functionalities to perform various conversational tasks without real human help in runtime.

Some of the most common use for Chatbots can be in the following fields:

  1. Virtual Assistants – Businesses use chatbots for a variety of cases, such as customer service. An AI chatbot can
    1. answer user queries with ease,
    2. help users book services,
    3. get more information about a specific topic, or
    4. buy a product, etc.

Using chatbots for these routine tasks allows human agents to focus on more relevant problems resulting in more team efficiency.

  1. Predictive Intelligence – Data and information is the most valuable asset that powers the modern digital economy. However, to harness the true benefits of data, and make data-driven decisions, it needs to be transformed. Using AI chatbots and their predictive intelligence businesses can harness the true value of the available data.
  2. Process Automation – The process of collecting data from various reports and perform an analysis to determine the profitability of a particular business path can be automated using intelligent algorithms (of AI chatbots).

Types of Chatbots

Based on their integral functions and the way of working there are two types of chatbots:

ONE – AI (ARTIFICIAL INTELLIGENCE) CHATBOTS

For a chatbot to be able to do more than simply answer pre-fed questions, it has to be AI (Artificial Intelligence) powered. AI chatbots use machine learning (ML) and Natural Language Processing (NLP) to understand the context and intent of a question before formulating a response. AI chatbots also use analytics platforms and various API integrations to define the answers and so that the chatbot can provide the user with the most appropriate answer.

AI chatbots learn from every interaction with the end-users. The more they are trained and the more they interact with users, the better they become.

Benefits of Using AI Chatbots

Many people view AI Bots as a more sophisticated version of chatbots. It is assumed that AI chatbots work well for companies with a lot of data, which is not true. Although they take longer to train initially, AI chatbots save a lot of time in the long run. These chatbots can:

  • learn from information gathered
  • continuously improve as more data comes in
  • understand patterns of behavior
  • have a broader range of decision-making skills
  • can understand many languages

TWO – RULE BASED CHATBOTS

Rule-based chatbots or decision-tree bots use a series of defined rules. These rules are the basis for the types of problems the chatbot is familiar with and can deliver solutions for. Rule-based chatbots map out conversations based on given inputs, like a flowchart.

Rule-based chatbots can use very simple or complicated rules. They can’t, however, answer any questions outside of the defined rules. These chatbots do not learn through interactions. Also, they only work with the scenarios they are trained for.

Benefits of Using Rule-Based Chatbots

Rule-based chatbots:

  • are faster to train
  • integrate easily with legacy systems
  • streamline the handover to a human agent
  • are highly accountable and secure
  • can include interactive elements and media
  • are not restricted to text interactions

Which chatbot is right for your business?

Undoubtedly AI chatbots are more intelligent and capable of doing much more than their rule-based counterparts. However, for smaller companies or businesses with specific goals, rule-based chatbots can be more appropriate. If your business comes under any of these categories, a rule-based chatbot is an ideal solution for you:

  • You know the goal you’re leading people towards
  • You’re interested in using a chatbot as an FAQ resource
  • Your chatbot will funnel users to human agents
  • You don’t have a ton of example conversations to feed it

However, if you are looking forward to a more futuristic and intelligent solution for your organization to simplify your customer support needs or to take care of routine tasks with ease, an AI chatbot is what you need. The cost of implementation of an AI chatbot is no longer exorbitant.

Conclusion

Chatbots streamline interactions between people and services, enhancing customer experience. At the same time, they offer you new opportunities to improve the customer’s engagement process and operational efficiency by reducing the cost of customer service.

To be successful, a chatbot solution should be able to effectively perform both of these tasks. Human support plays a key role here: Regardless of the kind of approach and the platform, human intervention is crucial in configuring, training, and optimizing the chatbot system.

If you are ready to implement a chatbot for your business, assess your needs appropriately, identify the business functions where you are going to implement it, and then try to find out which solution will accurately serve your needs. If you need professional help in making this decision, Think AI chatbot consultants are happy to help. Get in touch with us and share your chatbot service requirements.