Department of Transportation

Country: United States

Industry: Government

Products and Services Used:

Azure Web Services, Azure Functions, Azure SQL Database, Azure Maps, Power Automate

Challenge:

The Department of Transportation faced increasing challenges in managing ferry schedules, routes, and fleet availability due to aging infrastructure, rising commuter demands, and unpredictable operational disruptions. Their legacy scheduling system lacked real-time data integration and adaptability, making it difficult to reroute ferries or dispatch backup vessels efficiently during emergencies or peak times.

Solution:

Think AI implemented an Agentic AI-powered solution hosted on Azure that intelligently manages schedules, routes, and operational logistics in real-time. Leveraging Azure Maps for route optimization, Azure Functions for event-driven operations, and Power Automate for system alerts and escalations, the platform identifies delays, suggests real-time rerouting, and dispatches replacement ferries as needed. Integration with Azure SQL ensures synchronized data across the system, enabling full visibility into the fleet and route conditions.

Impact:

• Reduced downtime with intelligent dispatching of backup ferries
• Increased commuter satisfaction through real-time schedule updates
• Improved fleet efficiency and route coverage using predictive insights