Scheduling System Modernization for a Statewide Ferry Network

Problem

A major state agency managing a large ferry network relied on a legacy scheduling system over 15 years old. The system lacked automation, real-time tracking, and integration with other departments, limiting its effectiveness.

Impact

Manual scheduling caused frequent service delays and inefficiencies. The lack of simulation capabilities meant the agency couldn’t plan for seasonal demand or emergencies effectively. Disconnected systems led to poor data coordination, increasing operational costs and reducing public satisfaction.

Solution

Think AI built a cloud-based scheduling system with:

Real-time scheduling and AI-assisted vessel assignment

Scenario simulation tools and automated alerts

Power BI dashboards for data visualization

Integration with fuel tracking, staffing, and HR systems

Outcome

Reduced scheduling time and manual errors

Improved transparency and operational readiness

Ensured compliance with state cybersecurity standards

Delivered a scalable, user-friendly platform ready for future enhancements