EMS Operations Modernization for a Regional Fire Authority
Problem
A large regional fire authority with over 75 stations faced critical EMS challenges: inability to track controlled substances, manage certifications efficiently, or prepare for large-scale emergencies. Infrastructure upgrades were underway, but the IT team lacked bandwidth to keep up with EMS demands.
Impact
Manual systems led to errors in compliance reporting, delays in emergency preparation, and inefficient supply distribution. Field staff spent excessive time on paperwork, and management had limited visibility into operational performance, increasing risk during emergency events.
Solution
Think AI led a Requirements Development Phase, including:
Discovery workshops with cross-functional EMS teams
Analysis of pain points and workflow inefficiencies
Definition of future-state architecture and cloud-readiness
Guidance for issuing a more targeted RFP for modernization
Outcome
Delivered a comprehensive Needs Assessment Report
Positioned the authority to adopt a scalable, cloud-based EMS solution
Enabled secure document sharing, real-time tracking, and improved compliance
Equipped the client with a clear roadmap for transformation
