EMS Operations Modernization for a Regional Fire Authority

Problem

A large regional fire authority with over 75 stations faced critical EMS challenges: inability to track controlled substances, manage certifications efficiently, or prepare for large-scale emergencies. Infrastructure upgrades were underway, but the IT team lacked bandwidth to keep up with EMS demands.

Impact

Manual systems led to errors in compliance reporting, delays in emergency preparation, and inefficient supply distribution. Field staff spent excessive time on paperwork, and management had limited visibility into operational performance, increasing risk during emergency events.

Solution

Think AI led a Requirements Development Phase, including:

Analysis of pain points and workflow inefficiencies

Definition of future-state architecture and cloud-readiness

Guidance for issuing a more targeted RFP for modernization

Outcome

Positioned the authority to adopt a scalable, cloud-based EMS solution

Enabled secure document sharing, real-time tracking, and improved compliance

Equipped the client with a clear roadmap for transformation