Scheduling System Modernization for a Statewide Ferry Network
Problem
A major state agency managing a large ferry network relied on a legacy scheduling system over 15 years old. The system lacked automation, real-time tracking, and integration with other departments, limiting its effectiveness.
Impact
Manual scheduling caused frequent service delays and inefficiencies. The lack of simulation capabilities meant the agency couldn’t plan for seasonal demand or emergencies effectively. Disconnected systems led to poor data coordination, increasing operational costs and reducing public satisfaction.
Solution
Think AI built a cloud-based scheduling system with:
Real-time scheduling and AI-assisted vessel assignment
Scenario simulation tools and automated alerts
Power BI dashboards for data visualization
Integration with fuel tracking, staffing, and HR systems
Outcome
Reduced scheduling time and manual errors
Improved transparency and operational readiness
Ensured compliance with state cybersecurity standards
Delivered a scalable, user-friendly platform ready for future enhancements
